News
The Digital Switchover
Standards have issued advice to help residents stay safe and shop smart.
Hertfordshire residents will have their analogue TV signal switched off in April 2012. This
means that to be able to watch your favourite programmes after April you will need a
digital TV service.
There are many well known companies that offer digital TV packages available on a
contract or one off payment basis. To find out more visit
http://www.digitaluk.co.uk/cost__and__options These companies also have their own
engineers who can install or offer advice on how to connect your new digital set top box.
What's more, almost all TVs, including black and white ones can receive a digital signal
so there is no need to buy a new one. If you do want a new TV buy from a reputable
retailer and look out for the ‘tick mark’.
Remember, always ask for and check the ID of any workmen before letting them into
your home.
Richard Thake, Cabinet Member for Environment and Community Safety said:” The
amount of advice available in the run up to the switchover is very comprehensive and
Digital UK is doing everything it can to make the process simple. We would like to
encourage residents to follow their advice.”
Digital UK is the independent organisation set up to manage the switchover to digital TV
service. If you have any questions or want to find out more about the digital switchover
visit www.digitaluk.co.uk or call 08456 50 50 50.
For further comment
Cabinet Member for Environment and Community Safety Richard Thake via the Press
Office on 01992 556802
Notes for editors
Hertfordshire Trading Standards complies with the Government's Customer Service
Excellence Standard.
NEWS RELEASE
More information on the digital switchover can be found at
www.digitaluk.co.uk/find_help
Further advice on avoiding scams
There are always people who use clever and persuasive tactics try to make a fast buck
on the back of something new, like digital switchover.
If you think you’ve been ripped off, or paid a deposit to a trader you’re now worried
about, or suspect there’s a rogue trader working door-to-door in your area, call the
Consumer Direct helpline (08454 04 05 06). Calls cost 4p per minute from a BT landline;
from mobile and non BT lines call costs may vary.
Consumer Direct can also give you advice on your cancellation rights and getting any
unsatisfactory work put right. To find out how, visit the Consumer Direct website. If you
prefer face-to-face help and advice go to your local advice agency or Citizens Advice
Bureau.
Check on the Consumer Direct website, your local Citizens Advice Bureau, or library to
see if there’s a scheme in your area.
Tips for avoiding scams
Remember that no one from Digital UK or Switchover Helpscheme will call unexpectedly
without an appointment.
Demand identification from uninvited callers - and call the company to check they are
who they say they are.
Don’t agree to any work on the spot. Take time to think about what work (if any) you
want done.
Only buy goods and services you need for switchover from reputable retailers and
traders that carry the digital tick logo
If an offer seems too good to be true - in a leaflet, advert, by phone, e-mail or personal
approach - it probably is. Be wary and read the details of the deal carefully.
Issued by:
David Henning, Press Officer, Hertfordshire County Council
Tel: 01992 588516
Email: david.henning@hertscc.gov.uk
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